Privacy Policy

Privacy Policy - City Lux Chauffeurs

City Lux Chauffeurs, a licensed private hire operator based in England, welcomes and accommodates private hire bookings for transportation services from individuals, local government, and corporate organisations.

This Privacy Notice statement, under the General Data ProtectionRegulations (GDPR) (EU) 2016/679 (as incorporated by the Data ProtectionAct 2018), aims to elucidate how we collect, process, store, and shareinformation when you make an inquiry, become a customer, or visit ourwebsite. Our objective is to empower you to make informed decisionsregarding the usage of your information.

What we may collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• • Identity Data includes first name, last name, username, or similar identifier. When you email, phone, live chat or otherwise, we may collect information such as your first name, last name, email address and phone number.
• • Contact Data includes billing address, invoicing address, email address and telephone numbers.
• • Financial Data includes bank account and payment card details.
• • Transaction Data includes details about payments and other details of our Services you have purchased from us.
• • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location. browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.

Collection of Information

At City Lux Chauffeurs, we typically gather information to facilitate the following:

• • Responding to your inquiries, including private hire bookings.
• • Supplying or otherwise providing you with services.
• • Managing financial transactions, including billing.
• • Offering service updates or special offers.
• • Fulfilling statutory or regulatory requirements, such as those outlined in the Private Hire Vehicles (London) Act 1998.

In pursuit of these objectives, City Lux Chauffeurs collects personal information, which may include but is not limited to:

• • Name
• • Postal address
• • Email address
• • Telephone number
• • Fax number
• • Photographs
• • Video recordings
• • Audio recordings

Additionally, we may collect sensitive personal information, which requires a higher level of protection, such as:

• • Criminal convictions or offences
• • Medical or health status
• • Professional memberships
• • Racial or ethnic origin

Cookies

Furthermore, our website utilises cookies to enhance online functionality. These cookies, comprising anonymous unique identifiers, are sent to your browser from our website's computer and stored on your device. You can control these cookies through your browser preferences.

Processing Personal Information

City Lux Chauffeurs will only process personal information on a lawful basis, which may include:

• • Consent
• • Contractual necessity
• • Legal obligation
• • Vital interests
• • Performance of a public task
• • Legitimate interests

Lawful Basis for Processing Personal Information

We primarily process personal information for the performance of contracts and to fulfil legal obligations. Additionally, we may process personal information for legitimate interests, always ensuring that your rights and interests are safeguarded.

Processing Sensitive Personal Information

Sensitive personal information is administered on a lawful basis, which may include consent, contractual necessity, legal obligation, vital interests, performance of a public task, or legitimate interests.

Lawful Basis for Processing Sensitive Personal Information

We process sensitive personal information primarily for the performance of contracts. In instances where consent is required, you are under no contractual obligation to comply with the request, and you may decline.

Data Transfers

Information collected, processed, and stored may be shared with third parties or third-party service providers, both within and outside the European Union (EU). This sharing may occur due to legal obligations, contractual requirements, or legitimate interests. Third parties are expected to comply with GDPR when processing your information.

Automated Decisions

We do not anticipate any decisions to be made without human involvement. Should there be any form of automated decision-making, you will be notified accordingly.

Data Retention

Information is generally retained for 10 years, subject to contractual obligations and legal requirements. After this period or upon the conclusion of our contract with you, information will be reviewed and deleted unless there is a special reason to retain it.

Data Security

City Lux Chauffeurs has implemented security measures to prevent unauthorised access, damage, theft, or compromise of information. In the event of a breach, you will be informed alongside any relevant regulatory bodies.

Your Information Rights

You have the right to:

• • Be informed
• • Request access
• • Request correction
• • Request erasure
• • Object to the inclusion of information
• • Request restriction of processing
• • Data portability
• • Request transfer of information

You also have the right to withdraw consent at any time, where applicable.

Contact Information

For any questions or comments regarding this Privacy Notice, please contact:

City Lux Chauffeurs

Complaints

If you have any concerns about our handling of your information, you have the right to lodge a complaint with us.