GENERAL TERMS & CONDITIONS
1. APPLICATION
1.1 These Terms govern the services City Lux Chauffeurs provides and define the relationship between City Lux Chauffeurs and its Customers.
1.2 These Terms supersede any prior agreements and, along with any referenced documents, represent the entire agreement between City Lux Chauffeurs and its Customers.
1.3 By booking with City Lux Chauffeurs, you agree to these legally binding Terms.
2. DEFINITIONS
2.1 “Account” means the financial credit extended to Account Customers by City Lux Chauffeurs.
2.2 “Account Application Form” refers to the form to be completed by Customers to apply for an Account.
2.3 “Account Customer(s)” denotes customers with approved credit accounts.
2.4 “Additional Charges” include ancillary fees such as surcharges, cancellation fees, parking fees, congestion charges, and others.
2.5 “Company” means City Lux Chauffeurs, located in London.
2.6 “Customer(s)” refers to individuals or businesses who make a booking for transportation services.
2.7 “Fare(s)” denotes the cost of a booking or transportation service.
2.8 “Transportation Service(s)” refers to chauffeur-driven rides from a collection point to a destination point.
2.9 “Private Hire Licensing Law” encompasses relevant laws governing private hire operators, including the Private Hire Vehicles (London) Act 1998.
3. NATURE OF RELATIONSHIP – PRIVATE HIRE BOOKING SERVICE(S)
3.1 City Lux Chauffeurs operates as a Private Hire Operator, accepting bookings for transportation services.
3.2 Customers are individuals or entities making a booking with City Lux Chauffeurs for Transportation Services.
3.3 City Lux Chauffeurs is responsible for the performance of booked services and operates under applicable laws.
4. COMPANY OBLIGATIONS – PRIVATE HIRE BOOKING SERVICE(S)
4.1 City Lux Chauffeurs, as a licensed Private Hire Operator, invites and accepts bookings in compliance with Private Hire Licensing Law.
4.2 City Lux Chauffeurs confirms the acceptance of bookings to Customers by legal requirements.
4.3 Upon accepting a booking, City Lux Chauffeurs engages licensed drivers and vehicles to provide transportation services.
4.4 City Lux Chauffeurs determines the manner of performance for transportation services, ensuring compliance with regulations.
4.5 City Lux Chauffeurs reserves the right to refuse a booking request or withdraw a Transportation Service by applicable laws.
5. CUSTOMER OBLIGATIONS – PRIVATE HIRE BOOKING SERVICE(S)
5.1 Customers must provide accurate information when making a booking.
5.2 Customers must pay Fares and Additional Charges under the agreed terms.
5.3 Additional Charges may apply for:
- ➣ Airport parking expenses during Transportation Services.
- ➣ Cancellation after booking acceptance.
- ➣ Congestion or Ultra Low Emission Zone (ULEZ) charges.
- ➣ Surcharges for specific services (e.g., airport transfers, holiday bookings, peak demand).
- ➣ Variations to the original booking.
- ➣ Waiting time or other customer-related expenses.
5.4 Unless holding an Account, payment must be made upon completion of the Transportation Service.
5.5 Payment may be collected via credit or debit card using our Communication Software.
5.6 Complaints can be submitted in writing to City Lux Chauffeurs’s offices.
6. ACCOUNTS – PRIVATE HIRE BOOKING(S)
6.1 City Lux Chauffeurs may offer Account services to eligible customers.
6.2 Account Customers must complete an Account Application Form to be considered.
6.3 Approved Account Customers may receive a line of credit for Transportation Services.
6.4 Account Customers must ensure only authorised personnel use their accounts.
6.5 Account Customers must settle all invoices within 30 working days of receipt.
6.6 City Lux Chauffeurs reserves the right to terminate an Account service at any time for any reason.
6.7 All obligations under the Account remain until all payments due are settled in full.
7. FORCE MAJEURE
7.1 City Lux Chauffeurs is not liable for delays or non-performance due to events beyond its control, including but not limited to weather, strikes, civil unrest, or other force majeure events.
8. INSURANCE
8.1 City Lux Chauffeurs maintains all necessary insurance policies for its operations.
8.2 Customers are responsible for ensuring proper insurance coverage for any goods or items they transport.
9. INTELLECTUAL PROPERTY RIGHTS
9.1 City Lux Chauffeurs retains all intellectual property rights for its materials, software, and branding.
9.2 Customers must not use City Lux Chauffeurs's intellectual property without proper authorisation.
10. DATA PROTECTION AND PRIVACY
10.1 City Lux Chauffeurs complies with data protection laws, including GDPR.
10.2 Customers' data is processed following the company's Privacy Policy.
10.3 Customers can request a copy of City Lux Chauffeurs's Privacy Policy at any time.
11. JURISDICTION
11.1 These Terms are governed by the laws of England and are subject to the exclusive jurisdiction of English courts.
ASSORTED TERMS
- ➣ Online Bookings: We request a minimum of 3 hours' notice for online bookings. For bookings with less than 3 hours' notice, call our helpline at
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- ➣ Responsibility: We aim for punctuality but cannot guarantee on-time arrivals due to circumstances beyond our control.
- ➣ Damage and Valeting: Customers are responsible for any damage caused to vehicles and will be billed for repairs or valeting costs.
- ➣ Insurance: Our vehicles are insured for passenger and third-party claims. However, customers' belongings are carried at their own risk.
- ➣ Lost Property: We maintain a lost property book at our office and will endeavour to return lost goods to customers.
- ➣ Non-smoking Policy: Smoking is prohibited in all City Lux Chauffeurs vehicles.
- ➣ Surcharges: Additional charges may apply for bookings on bank holidays or during premium events.
- ➣ Complaints: Customers should report complaints within 7 days after booking. We aim to resolve complaints amicably
BOOKING TRANSPORTATION SERVICES
- ➣ Booking Confirmation: City Lux Chauffeurs provides booking confirmations in compliance with Private Hire Vehicles (London) Regulations.
- ➣ Payments: All payments must be made to City Lux Chauffeurs. Our chauffeurs do not collect fares.
- ➣ Cancellations and Refunds: Cancellations made more than 24 hours before the booking are refundable. Cancellations made within 24 hours may result in a partial or complete loss of the booking fee.
PAYMENT TERMS
- ➣ VAT: All prices are subject to VAT at 20%.
- ➣ Payment Methods: We accept most credit or debit cards, including American Express. BACS transfers must be received before bookings are undertaken.
- ➣ Wedding Bookings: A 25% deposit is required for wedding bookings, with the balance due 14 days before the booking.
- ➣ Credit Card Statement: Charges will appear as "City Lux Chauffeurs".
- ➣ Pre Authorisation: We may pre-authorize credit cards to ensure sufficient funds.
BUSINESS ACCOUNT CUSTOMERS
- ➣ Invoices: Must be paid within 30 days of receipt.
- ➣ Monthly Payments: Business account customers may pay monthly.
- ➣ Late Payment Charges: We reserve the right to charge interest at 8% above the Bank of England base rate for overdue payments.
CANCELLATION AND REFUND POLICY
- ➣ 24 Hours Notice: Cancellations made more than 24 hours before the booking are refundable.
- ➣ Less Than 24 Hours: Cancellations made within 24 hours may result in a 50% non-refundable charge.
- ➣ No-Show: If a customer does not appear at the designated pickup point, all monies paid will be non-refundable.
CONSUMER RIGHTS
- ➣ Statutory Rights: Customers have statutory rights regarding service quality and professionalism. Refer to the Citizens' Advice Bureau for more information.
COMPLAINTS
- ➣ Reporting Complaints: Customers should report complaints as soon as possible, but no later than 7 days after booking.
- ➣ Resolution: We will work to resolve complaints amicably and may offer refunds or account credits.
INTELLECTUAL PROPERTY RIGHTS AND LICENCE
- ➣ Ownership: All intellectual property rights, including trademarks and copyrights, are owned by City Lux Chauffeurs.
- ➣ Usage: Customers must not use City Lux Chauffeurs's intellectual property without proper authorization.
DATA PROTECTION AND PRIVACY
- ➣ Data Processing: Personal data is processed per City Lux Chauffeurs's Privacy Policy.
- ➣ Third-Party Processors: Third-party payment processors are responsible for their errors and are not controlled by City Lux Chauffeurs.
COOKIES AND PRIVACY
- ➣ Website Usage: By using our website, you agree to our use of cookies. Refer to our Privacy Policy for details.
PROMOTION TERMS
- ➣ Promotional Offers: City Lux Chauffeurs may offer promotional rides or rewards from time to time.
- ➣ Fraud Prevention: We reserve the right to remove promotions if fraudulent activity is suspected.
